Stessa relies on Yodlee, a third-party secure banking partner, to link your bank, loan, and credit card accounts to Stessa. Yodlee is working hard behind the scenes whenever you link a new account or refresh an existing connection.

In the event you receive an error related to your financial accounts, look it up below and then follow the suggested next steps.

402 Error

Your username and/or password appears to be incorrect. Please log in directly to your financial institution to verify that the username and password combo you're using in Stessa are in fact correct.

Return to Stessa and give the connection another try.

If the problem persists you may be attempting to connect to the wrong financial institution. Some banks have different names for personal and business accounts, while some regional banks have names that are very similar or even identical to other regional banks. You may need to search for alternative spellings or different listings of the same bank name to find the version that works. It may also be the case that while your bank's personal account options are supported on Stessa, business accounts may not be supported yet.

If you're still stumped, open a support conversation by clicking the blue circle at lower right on this page. Click "Send us a message" and then follow the prompts. We'll investigate and get back to you.

403 Error

This is a technical error that you generally cannot resolve on your own. It often results when your bank releases a site update or makes security changes. Please log in directly to your financial institution to verify that the username and password combo you're using in Stessa are in fact correct. Please also be sure there are no pending tasks or notices to clear with your bank.

Return to Stessa and give the connection another try.

If you're still having trouble, open a support conversation by clicking the blue circle at lower right on this page. Click "Send us a message" and then follow the prompts. We'll investigate and get back to you.

404 Error

This is a technical error that you generally cannot resolve on your own. It often results when your bank times out and does not respond within the allotted timeframe. Sometimes this happens due to ongoing site maintenance at your bank. Please log in directly to your financial institution to verify that the username and password combo you're using in Stessa are in fact correct. Please also be sure there are no pending tasks or notices to clear with your bank.

Return to Stessa and give the connection another try.

If you're still having trouble, open a support conversation by clicking the blue circle at lower right on this page. Click "Send us a message" and then follow the prompts. We'll investigate and get back to you.

426 Error

If you're still having trouble, open a support conversation by clicking the blue circle at lower right on this page. Click "Send us a message" and then follow the prompts. We'll investigate and get back to you.

429 Error

The error is usually a result of your bank requiring you to verify personal information (phone number, email, security questions, etc.) or agree to updated terms and conditions before allowing the third-party banking connection. Log in to your bank directly and take care of any pending actions and pop-up notices. Then return to Stessa and try again to establish and/or refresh the connection.

If you're still having trouble, open a support conversation by clicking the blue circle at lower right on this page. Click "Send us a message" and then follow the prompts. We'll investigate and get back to you.

504 Error

This indicates that multiple indeterminate errors have occurred at the same time. Please log in directly to your financial institution to verify that the username and password combo you're using in Stessa are in fact correct. Please also be sure there are no pending tasks or notices to clear with your bank.

If you're still stuck, open a support conversation by clicking the blue circle at lower right on this page. Click "Send us a message" and then follow the prompts. We'll investigate and get back to you.

508 Error

This is a technical error that you generally cannot resolve on your own. It often results when your bank times out and does not respond within the allotted timeframe. Sometimes this happens due to ongoing site maintenance at your bank. Please log in directly to your financial institution to verify that the username and password combo you're using in Stessa are in fact correct. Please also be sure there are no pending tasks or notices to clear with your bank.

Return to Stessa and give the connection another try.

If you're still having trouble, open a support conversation by clicking the blue circle at lower right on this page. Click "Send us a message" and then follow the prompts. We'll investigate and get back to you.

518, 519, 520, 521, 522, 523, 524, 526 Errors

These errors are all related to problems with multi-factor authentication (MFA), which may include security and challenge questions, PINs, or real-time verification codes sent to your mobile device or email account by your bank during the linking process. These can often be resolved on your own with some persistent detective work.

First, log in directly to your financial institution. Make sure your phone number, email address, and all other personal information is up to date. Also make sure you've set up your security questions and answers, and have no pending notices or actions requiring your attention.

Finally, check to see if your bank requires you to enable "third-party access" in order to connect via online software platforms. This setting is sometimes found under the "Security" or "Password" menu options.

Return to Stessa and give the connection another try.

If you're still having trouble, open a support conversation by clicking the blue circle at lower right on this page. Click "Send us a message" and then follow the prompts. We'll investigate and get back to you.

811 Error

This suggests that data was found and imported for at least one of your accounts, but not for the other accounts. These can be tricky to resolve so please open a support conversation by clicking the blue circle at lower right on this page. Click "Send us a message" and then follow the prompts. We'll investigate and get back to you.

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