🛠️ Stessa Maintenance Tracking Guide
Overview: What Is the Stessa Maintenance Tasks?
The Stessa Maintenance tasks is a Manage and Pro subscription tool designed to help you create, manage, and track maintenance tasks associated with your property. By using this tool consistently, you ensure accurate reporting and maintain organized, up-to-date records across your account.
🔧 Creating a Maintenance Task
To create a new maintenance task:
Click the “Create task” button on the Maintenance page.
A flyout menu will appear.
Fill in all the required fields to ensure accurate tracking.
Click “Save” to create your new task.
Tip: Be specific when entering task details (e.g., “Fix leaking kitchen faucet – Unit 102”) to help with reporting and future reference.
✏️ Editing a Maintenance Task
Once a task is created, you can:
Update the status
Upload relevant photos
Assign transactions to the task
How to Edit the Task Status
Open the maintenance task.
Click the current status (e.g., “New”).
Select the desired status from the drop-down menu.
How to Upload Photos and Assign Transactions
To upload documentation or assign financial activity to a task:
Click on the task to open its details page.
Select “+ Add transaction” to assign related expenses or payments.
Upload photos directly from this same screen to keep a visual record.
🔄 Assigning Maintenance Tasks from the Transactions Page
You can manually assign a transaction to a maintenance task from the Transactions page:
Create or edit a transaction.
When the selected property is associated with a Maintenance task, a “Assign to” field will appear.
Use the dropdown to link the transaction to an existing maintenance task.
How to Invite a Tenant to Submit a Maintenance Request
Inviting a tenant to use the resident portal allows them to create and track maintenance requests directly. Follow the steps below to send an invitation and guide them through the process.
Step 1: Send the Invitation
To invite a tenant:
Go to the Maintenance page.
Click the “Invite Tenants” button in the upper right corner
Fill in the required fields, such as the tenant’s name and email address.
Click Send Invitation.
Step 2: Tenant Accepts the Invitation
The tenant will receive an email invitation to join the resident portal.
They must accept the invitation by following the link in the email to complete registration.
Step 3: Tenant Creates a Maintenance Request
Once inside the resident portal, tenants can submit maintenance requests by:
Clicking "Create Request”.
Entering detailed information about the issue.
Uploading supporting photos or documents.
Enabling notifications to receive status updates on the request.
Important Notes
Tenants cannot submit maintenance requests until they accept the portal invitation.
Make sure the email address provided is correct to avoid delivery issues.
📞 Need Help?
If you need assistance using the Maintenance tasks tool or have questions about your account:
Contact Support:
Email: support@stessa.com
Chat: the blue circle on the bottom right
Help Center: https://support.stessa.com