Overview: What Are Stessa Maintenance Requests?
Stessa Maintenance Requests is a tool designed to help you create, manage, and track maintenance requests for your properties. Using it consistently helps you keep accurate reporting and organized, up-to-date records across your account.
Creating a Maintenance Request
Click the Create request button on the Maintenance page.
A flyout menu will appear.
Fill in all the required fields to ensure accurate tracking.
Click Save to create your new request.
Tip: Be specific when entering request details (e.g., “Fix leaking kitchen faucet – Unit 102”) to help with reporting and future reference.
Editing a Maintenance Request
Once a request is created, you can:
Update the status
Upload relevant photos
Assign transactions to the request
How to Filter Requests
Quick filters are available by status at the top of the table.
How to Edit the Request Status
Open the maintenance request.
Click the current status (e.g., “New”).
Select the desired status from the drop-down menu.
How to Upload Photos and Assign Transactions
To upload documentation or assign financial activity to a request:
Click the request to open its details page.
Select + Add transaction to assign related expenses or payments.
Upload photos directly from the same screen to keep a visual record.
Assigning Maintenance Requests from the Transactions Page
You can manually assign a transaction to a maintenance request from the Transactions page:
Create or edit a transaction.
When the selected property has a maintenance request, an Assign to field appears.
Use the dropdown to link the transaction to an existing maintenance request.
How to Invite a Tenant to Submit a Maintenance Request
Inviting a tenant to the Resident Portal lets them create and track maintenance requests directly. Follow the steps below to send an invitation and guide them through the process.
Step 1: Send the Invitation
Go to the Maintenance page.
Click the Invite Tenants button in the upper-right corner.
Fill in the required fields, such as the tenant’s name and email address.
Click Send Invitation.
Step 2: Tenant Accepts the Invitation
The tenant receives an email invitation to join the Resident Portal.
They must accept the invitation by following the link in the email to complete registration.
Step 3: Tenant Creates a Maintenance Request
Once inside the Resident Portal, tenants can submit maintenance requests by:
Clicking Create Request.
Entering detailed information about the issue.
Uploading supporting photos or documents.
Enabling notifications to receive status updates on the request.
Important Notes
Tenants can’t submit maintenance requests until they accept the portal invitation.
Make sure the email address provided is correct to avoid delivery issues.
Frequently Asked Questions
Can I assign a transaction to a maintenance request after it’s been created?
Yes. Go to the Transactions page, edit the transaction, and use the Assign to field to link it to an existing maintenance request.
Do I need a specific subscription to use Maintenance requests?
No. Maintenance is available on all subscription levels.
Can tenants upload photos when submitting requests?
Yes. Tenants can upload supporting photos or documents directly in the Resident Portal when creating a request.
What if the tenant never receives the invitation email?
Confirm their email address is correct, then resend the invitation from the Maintenance page.
Can I track the status of a maintenance request after assigning it to a tenant?
Yes. Both you and the tenant can track request status updates directly in Stessa.
Can collaborators view requests?
Yes. Collaborators have read-only permissions on maintenance requests created in the shared portfolio.
Need Help?
If you need help using Maintenance requests or have questions about your account, contact support:
Email: support@stessa.com
Chat: the blue circle in the bottom-right corner
Help Center: support.stessa.com