Troubleshooting Missing Background Check Emails in Stessa
Background check emails are a critical part of the rental screening process. If you or your tenant have not received the background check email after placing an order in Stessa, follow these steps to troubleshoot and resolve the issue.
Common Reasons and Troubleshooting Steps
1. Check the Email Address and Folders
Verify that the correct email address was provided.
Ask the recipient to check their spam or junk folders, as emails can sometimes be filtered there.
Ask the applicant to search for "Stessa" in their mailbox
2. Resend the Background Check Email
If the email is not found, you can request the RentPrep Team resend the background check email.
3. Correct Errors or Use an Alternate Email
If the email still does not arrive, reconfirm the email address for accuracy and try sending to a different email address. - Landlords: Place a new background check order with the corrected or alternate email address. This ensures delivery to a valid, functional address.
4. Understand the Scope of Your Screening Package
If no email was sent to the applicant, check the type of background check package you selected. - Packages marked as “Background Check Only” do not require any action from the tenant or applicant, and hence, no email is sent. These reports are completed solely based on public records and other data.
By following these troubleshooting steps, most issues related to missing background check emails can be resolved efficiently. If problems persist, consider reaching out to Stessa support for further assistance.