Use these steps to log in to the Stessa Resident Portal to pay rent, complete applications or screenings, or submit maintenance requests.
Step 1: Confirm You’re Using the Correct Email
To log in, you must use the email address your landlord used to enable rent collection for your lease, or the email used in your application/screening invite.
This is usually the same email listed on your lease or tenant profile.
If you're not sure which email is on file, contact your landlord.
Tip: The correct email also appears in your original invitation from Stessa.
Step 2: Go to the Resident Portal
Visit resident.stessa.com.
Step 3: Log In or Sign Up
If you've already created an account, enter your email and password to log in.
If this is your first time, click Sign Up and follow the instructions to create your login using the same email your landlord used.
Step 4: Reset Your Password (If Needed)
If you can’t log in:
Go to resident.stessa.com.
Click Forgot your Password?
Follow the link in your email to reset your password.
Note: There’s no mobile app for the Resident Portal. Use a web browser to pay rent and manage your account.
Troubleshooting: "Unauthorized Access" Errors
If you see an "Unauthorized Access" error when logging in, check these common causes:
Landlord activation: Confirm with your landlord that they’ve enabled rent collection for your account.
Incorrect or unregistered email: Make sure you’re logging in with the exact email address your invitation was sent to.
Password reset needed: If you haven’t already, reset your password through the Resident Portal (Step 4 above).
Browser issues: Use a compatible browser, such as Chrome, and clear your browser’s cache and cookies before trying again.
To avoid this error in the future, always log in with the same registered email. For help with paying rent, see Stessa Rent Collection for Tenants.