General Information
What is a convenience fee?
A convenience fee is a small charge added when tenants pay rent through Stessa. It helps cover the costs of processing payments on the platform.
Does Stessa charge a convenience fee for rent payments?
Yes. Stessa applies a convenience fee to rent payments, depending on the payment method used.
Convenience Fee Details
How much is the convenience fee?
Credit or Debit Card: 3% of the rent amount
ACH (bank transfer): $2 per transaction when paid to an external bank account.
Exception: ACH payments made to a Stessa Cash Management account do not incur any fees for residents. Debit or credit card payments into either a Cash Management account or an external account will still incur fees.
Who pays the convenience fee — the landlord or the tenant?
Tenants pay the convenience fee.
Are there any fees for landlords to receive rent?
No. Stessa Rent Collection is free for landlords. Using a Stessa Cash Management account provides additional benefits, such as eliminating ACH fees for tenants, making it a more cost-effective option for rent collection.
Payment Methods
How do tenants pay rent via ACH?
Link a bank account in the Stessa resident portal by verifying with banking credentials or microdeposit.
Once linked, authorize the rent payment via ACH.
How do tenants pay rent via credit or debit card?
Add card details in the Stessa tenant portal.
Once validated, authorize the payment using that card.
Additional Questions
Is the convenience fee refundable?
No. The convenience fee is non-refundable, even if the rent payment is canceled or reversed.
Can landlords disable certain payment methods?
No. Landlords cannot disable payment options at this time.
Where can tenants see the convenience fee before paying?
Tenants see a full fee breakdown — including the convenience fee — in the Stessa portal before confirming their rent payment.
