✅ Step 1: Confirm You Are Using the Correct Email
To successfully log in, you must use the email address your landlord used to enable rent collection for your lease.
This is usually the same email listed on your lease or tenant profile.
If you're unsure which email is on file, contact your landlord directly for confirmation.
💡 Tip: The correct email will also appear in the initial rent collection invitation from Stessa.
🌐 Step 2: Visit the Tenant Portal
Go to:
👉 https://tenant.stessa.com
🔐 Step 3: Log In or Sign Up
If you've already created an account, enter your email and password to log in.
If this is your first time accessing the portal, click "Sign Up" and follow the instructions to create your login using the same email your landlord used.
🛠️ Troubleshooting: "Unauthorized Access" Errors
When encountering an 'Unauthorized Access' error when logging in to pay rent, several common causes might be responsible. Below is a detailed guide to troubleshoot and resolve these issues:
Incorrect or Unregistered Email Address: Ensure that the email address you are using to log in matches the one registered with your tenant account.
Password Reset Required: If you have not already done so, reset your password through the tenant portal to ensure proper login credentials.
Landlord Activation: Confirm whether your landlord has enabled rent collection access for your account.
Account Created by the Landlord: In some cases, accounts are automatically created and tied to the email address on your lease. Verify with your landlord or check for an invitation email to set up your account.
To prevent encountering this error in the future, ensure that you consistently use the correct registered email and update your password periodically. For additional guidance, verify changes in the tenant portal with your landlord.
🔄 Step 4: Reset Your Password (If Needed)
If you can’t log in:
Click “Forgot your Password?”
Follow the link in your email to reset your password.
🔐 This process will also activate your account if it hasn't been set up yet.