✅ Step 1: Confirm You Are Using the Correct Email
To successfully log in, you must use the email address your landlord used to enable rent collection for your lease.
This is usually the same email listed on your lease or tenant profile.
If you're unsure which email is on file, contact your landlord directly for confirmation.
💡 Tip: The correct email will also appear in the initial rent collection invitation from Stessa.
🌐 Step 2: Visit the Tenant Portal
Go to:
👉 https://tenant.stessa.com
🔐 Step 3: Log In or Sign Up
If you've already created an account, enter your email and password to log in.
If this is your first time accessing the portal, click "Sign Up" and follow the instructions to create your login using the same email your landlord used.
🛠️ Troubleshooting: "Unauthorized Access" Message
Seeing an “Unauthorized Access” error? Here's what might be going wrong:
You used an incorrect email or password.
You haven’t yet activated your login via the sign-up or password reset flow.
Your landlord hasn’t enabled rent collection on your behalf yet.
🔄 Step 4: Reset Your Password (If Needed)
If you can’t log in:
Click “Forgot your Password?”
Follow the link in your email to reset your password.
🔐 This process will also activate your account if it hasn't been set up yet.
📞 Need Help?
If you're still unable to access the Tenant Portal after following the above steps:
Click the blue chat icon on the bottom right of the portal screen.
Or visit our Help Center for more resources.