⚠️ Important: Before taking action, carefully review the on-screen instructions. Depending on the situation, a bank statement or other supporting documentation may be required. Confirm exactly which document is requested before downloading or uploading any files. Ensure the information provided matches the details on your Cash Management account.
Common reasons for documentation requests include payment reversals flagged as unauthorized, or verification requirements from Stessa's payment processor, Stripe. These steps help ensure account security and compliance.
Step 1: Review the Instructions and Identify Required Documentation
Click Fix on the error message.
Carefully read the instructions displayed in the pop-up.
Confirm which documentation is required (for example, a bank statement or another supporting document).
Scroll down and note the Cash Management account number listed.
Close the pop-up window.
Step 2: Download the Corresponding Bank Statement (If Requested)
Navigate back to the Cash Management page.
Locate the correct account using the account number you noted.
Click the three dots (⋯) to the right of the account.
Select View Statements.
Choose the appropriate month.
Print or download the statement to your device.
Step 3: Upload the Required Documentation to Resolve the Error
Return to the Cash Management page.
Click Fix on the original error message.
Click Edit next to the status marked Invalid.
Upload the requested documentation (for example, the corresponding Cash Management bank statement).
Submit the update to complete the fix.
Important Notes
Why Are Verification Steps Necessary?
Changes in Stessa's new payment processor have introduced stricter verification protocols to ensure transaction security and prevent payment reversals flagged as unauthorized. Uploading required documentation promptly aids compliance and restores payment functionality.
Always confirm which document is required before uploading.
Ensure the document matches the exact Cash Management account number shown in the error.
Uploading incorrect or incomplete documentation may delay resolution.
Once the correct documentation is uploaded, the error should clear and rent collection can continue normally.