Getting Started with Your Debit Card
How do I request a debit card?
Go to the Cash Management page in your Stessa account.
Click the three-dot menu next to the account.
Select Issue Physical Debit Card.
Your Cash Management account must be approved before you request a debit card. If additional verification is required, follow the troubleshooting steps below to complete it and retry your request.
Once your account is approved and verification is complete, allow up to 14 days for your debit card to arrive.
Can I have multiple debit cards for the same account?
Not at this time. Each account supports only one active debit card.
Can I set a nickname for my debit card?
Cards are automatically named based on the associated account.
Verification and Troubleshooting
If you run into issues while requesting a debit card, completing verification promptly is key. Here’s how to resolve common problems:
Wait and retry: Allow 5–10 minutes for any system updates, then try again.
Refresh your account: Refreshing often resolves temporary issues.
Provide documentation: Complete any additional requested verification steps to finalize your request. If issues persist, contact support.
Can’t see the virtual card option: A physical debit card must be issued and activated before the virtual card option becomes available.
Virtual Debit Cards
What is a virtual debit card?
A virtual debit card works like a physical card but exists only online.
It’s automatically activated and doesn’t require a PIN.
To access a virtual debit card, a physical debit card must first be issued and activated.
How do I use a virtual card with mobile wallets (Apple Pay, Google Pay, etc.)?
You can manually enter your virtual card details into your phone’s wallet app to enable tap-to-pay.
To view your virtual card details, log in to the Stessa app or web application, open the Stessa Cash Management section, and select the virtual card option from the three-dot menu. From there, you can view the card number, expiration date, and CVV code for online or electronic transactions.
PIN Setup & Card Activation
How do I activate my debit card?
Activate it on the Cash Management page, or
Call the number printed on the back of your physical card.
Virtual cards are automatically activated.
How do I set or change my PIN?
Set your PIN during activation, or call the number on the back of your card.
How do I reset my PIN?
Reach out to Stessa support to reset your debit card PIN.
Using Your Debit Card
Where can I use my Stessa debit card?
Anywhere Visa is accepted.
Can I use my card at an ATM?
Yes, but ATM fees may apply depending on the machine and its owner.
Are there any fees for using the card?
No Stessa fees. In fact, you earn 1.10% cash back on eligible purchases.
Cash back is credited to your account monthly.
What is the debit card limit?
Review your individual limit on the Cash Management page.
Lost Card, Disputes & Support
How do I report a lost or stolen debit card?
Call 1-833-333-0417 immediately.
How do I report suspected fraud?
Call 1-833-333-0417.
How do I dispute a transaction?
Contact support by calling the number on the back of your card.
How do I cancel or close a debit card?
Open a support chat by clicking the blue circle in the lower-right corner of the Cash Management page.
Stessa is a financial technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Stessa Visa (or Mastercard) debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. (or Mastercard U.S.A. Inc.) and may be used anywhere Visa (or Mastercard) cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.