Getting Started with Your Debit Card
How do I request a debit card?
Visit the Cash Management page in your Stessa account.
Click the three-dot menu (⋯) next to the desired account.
Select “Issue Physical Debit Card.”
Do I need a separate debit card for each account?
No, but you're welcome to issue a debit card for each account if you want to.
Can I have multiple debit cards for the same account?
Not at this time. Each account supports only one active debit card.
Can I set a nickname for my debit card?
Cards are automatically named based on the associated account.
Virtual Debit Cards
What is a virtual debit card?
A virtual debit card works like a physical card but exists only online.
It is automatically activated and does not require a PIN.
How do I use a virtual card with mobile wallets (Apple Pay, Google Pay, etc.)?
You can manually enter your virtual card details into your phone’s wallet app to enable tap-to-pay features.
PIN Setup & Card Activation
How do I activate my debit card?
Activate it on the Cash Management page or
Call the number printed on the back of your physical card.
Virtual cards are automatically activated.
How do I set or change my PIN?
Set your PIN during activation or call the number on the back of your card.
Using Your Debit Card
Where can I use my Stessa debit card?
Anywhere Visa (or Mastercard) is accepted.
Can I use my card at an ATM?
Yes, but ATM fees may apply depending on the machine and owner.
Are there any fees for using the card?
No Stessa fees. In fact, you earn 1.10% cash back on eligible purchases.
Cash back is credited to your account monthly.
What is the debit card limit?
The daily debit card authorization limit is $5,000.
Lost Card, Disputes & Support
How do I report a lost or stolen debit card?
Call 1-833-333-0417 immediately.
How do I report suspected fraud?
Also call 1-833-333-0417.
How do I dispute a transaction?
Contact support by calling the number on the back of your card.
How do I cancel or close a debit card?
Open a support chat by clicking the blue circle on the lower right of the Cash Management page.
Stessa is a financial technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Stessa Visa (or Mastercard) debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. (or Mastercard U.S.A. Inc.) and may be used anywhere Visa (or Mastercard) cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.