The Email Invitation

Stessa Rent Pay is available to tenants on an invitation-only basis. You cannot create an account directly and must have a valid email invitation, which can only be requested by your landlord. If you received an email invitation, that's all you need to get started. If your landlord notified you that an invitation was requested, but you haven't received it via email, please search your spam (and other folders) for "Stessa Rent Pay." It's also a good idea to confirm that your landlord has your most current email address on file!

Once you've located the email, drag and drop it into your "Inbox" or otherwise mark it as "trusted" so that your email program knows to trust emails from Stessa Rent Pay in the future. Then simply click the "Get Started" button to access Stessa Rent Pay.

What if it's been more than 5 days since I received the invitation email?

While it's true that the special link in the email expires after 5 days, the invitation is still valid. Simply click the big blue "Get Started" button in the email and follow the instructions to generate a new link to log in and register for Stessa Rent Pay.


Paying Rent with Stessa for the First Time

Before you can make a rent payment, you'll need to connect a valid bank account. Stessa Rent Pay uses Plaid to validate banking credentials and connect directly to whichever checking or savings account(s) you'd like to use to pay rent. Click the "Make payment" button to begin the validation process and connect your bank account to Stessa Rent Pay. Once completed, you'll be able to pay your rent seamlessly via ACH and with no additional fees.

If you run into trouble getting your preferred bank account connected, click the blue circle at the lower right of this page to open a 1:1 support conversation. Our team will take a closer look and get back to you with the next steps.


Paying Rent on an Ongoing Basis

You can expect to receive an email from Stessa Rent Pay every month, about ten (10) days in advance of your rent payment due date. You'll follow the same process each time to make a secure payment, directly from your bank account. Going forward, you'll need to approve each and every payment individually, as automatic recurring payments are not currently supported. Note that early rent payments are not accepted more than ten (10) days before your due date.

Payments Methods Not Currently Supported

Credit card and/or paper check payments are not supported at this time. These may be added in the near future.

Updating Your Bank Connection

You may need to refresh your banking credentials and/or reconnect your bank account from time to time. This is often the result of security protocols put in place by your bank. To refresh, remove, or add a new bank connection, simply visit https://tenant.stessa.com and follow the instructions.

Timeline for ACH Payments

When paying by direct bank transfer (ACH), it may take up to 5 days for your payment to be credited to your landlord's account. As a result, we recommend paying well in advance of your due date whenever possible.

Declined or Missing Payments

Your rent payment may not go through successfully for any number of reasons, including insufficient funds in your account, a stopped payment, a closed bank account, or various other reasons. When this happens, you can expect to receive a notification of the failed payment via email. If your payment fails, Stessa Rent Pay will not automatically try again. You'll need to first correct the problem and then initiate a new payment attempt.

Incorrect Balance Due

A brief ledger of past charges and payments is provided for your reference, but if the balance shown on your Stessa Rent Pay page appears incorrect, you'll need to contact your landlord directly to resolve the discrepancy. Once your landlord makes the necessary adjustment on their end, you'll see a new corrected balance due in Stessa Rent Pay.

Help Center & Support Resources

If you need further assistance or have questions that aren't already answered in the Help Center, feel free to open a new support conversation by clicking the blue circle at lower right once you're logged in at https://tenant.stessa.com.

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