If your landlord has requested that you pay rent via Stessa Rent Pay, follow the steps below to set up your account, make secure payments, and manage your banking details.
📨 How to Join: Email Invitation Required
Stessa Rent Pay is available by invitation only. You cannot sign up directly without receiving an invitation email from your landlord.
What to Expect
Your landlord must initiate the invitation process.
The invitation will arrive via email with the subject:
“[Tenant Name], you have been enrolled to Stessa Rent Pay.”
If You Don’t See the Email
Check your Spam, Promotions, or Other folders.
Confirm with your landlord that they used your current email address.
Once located, move the message to your Inbox and mark it as trusted/safe to prevent future delivery issues.
Next Step
Click the “Get Started” button in the email to begin account setup.
🚨 Trouble Receiving the Invitation?
Visit the Tenant Portal at https://tenant.stessa.com to attempt a manual setup or confirm your access.
🏦 Making Your First Rent Payment
Before paying rent, you must connect a valid bank account using Plaid, a secure service used to verify and link your checking or savings account.
How to Connect Your Bank Account
Log in at https://tenant.stessa.com.
Click “Make Payment.”
Follow the prompts to link your bank account via Plaid.
Once verified, you can submit a rent payment using ACH (bank transfer) — with no additional fees.
❗ Having trouble connecting your bank?
Click the blue support circle in the lower-right corner of your Stessa dashboard to start a support chat.
🔁 Paying Rent Monthly (or Setting Up Autopay)
You will receive a monthly payment reminder email about 10 days before your rent is due.
Monthly Payment Options
Log in and make a one-time payment manually.
OR set up autopay (available only after a successful manual payment is made).
Important Notes
Autopay will deduct rent from your linked bank account on your due date.
Early payments are not accepted more than 10 days before the due date.
🚫 Unsupported Payment Methods
The following payment methods are not currently supported by Stessa Rent Pay:
Credit or debit cards
Paper checks
These options may be added in the future, but are not available at this time.
🔄 Updating or Reconnecting Your Bank Account
From time to time, your bank may require you to refresh or reconnect your account due to security settings.
How to Manage Your Bank Connection
Visit https://tenant.stessa.com.
Follow the on-screen instructions to:
Refresh your login credentials
Remove an outdated account
Add a new bank account
📅 How Long Do ACH Payments Take?
Payments made via ACH (bank transfer) typically take up to 5 business days to reach your landlord’s account.
Our Recommendation:
Submit your payment early to avoid late fees and ensure timely crediting.
❌ Declined or Missing Payments
Your rent payment may fail for several reasons:
Insufficient funds
Closed or invalid bank account
Payment stopped by your bank
What Happens If a Payment Fails?
You’ll receive an email notification.
Stessa will not automatically retry the payment.
To resolve:
Correct the issue with your bank.
Log in to initiate a new payment manually.
🧾 Disputing the Balance Shown
If the balance shown in your Stessa Rent Pay account does not match your expectations:
What To Do
Contact your landlord directly to resolve the issue.
Once they update the ledger, your balance in Stessa Rent Pay will be adjusted automatically.
🆘 Help Center & Contacting Support
If you have additional questions or need support:
Support Options
Visit https://tenant.stessa.com and click the blue circle in the lower-right corner to open a 1:1 chat.
Check the Help Center for answers to common questions.
We're here to help you get set up and stay on track with your rent payments!