All Collections
Stessa for Tenants
Tenant Portal Log-in Troubleshooting
Tenant Portal Log-in Troubleshooting

Quick troubleshooting tips for tenant log in issues.

Victor Perez avatar
Written by Victor Perez
Updated over a week ago

If the tenant is receiving an error message it is best to attempt a password reset and try again.
​
Please access the tenant portal and click "Forgot your Password?" to send a password reset email.


​Is the tenant receiving an "Unauthorized Access" message?
​
This may be due to a mismatch in tenant details or a disabled rent collection.

Please make sure rent collection is enabled and the email used on the Leases & Tenants Details page is the same as the email the tenant is using to log in.

Did this answer your question?