How to Troubleshoot Issues with the IDMA Verification Process for the TransUnion Credit Report
The TransUnion Credit Report requires applicants to complete an Identity Management and Authentication (IDMA) verification. This step is managed entirely by TransUnion, and here's what you need to know to resolve common issues effectively:
Step-by-Step Guide to the IDMA Verification Process
Answer Identity-Related Questions:
At the IDMA stage, you will be prompted to answer three identity-related questions provided by TransUnion.
Ensure the answers you provide are accurate to the best of your knowledge, as incorrect responses will reload the page with a new set of questions.
Handling Incorrect Attempts:
You are allowed multiple attempts to answer these questions correctly.
After each incorrect attempt, the system will present a new set of questions for you to answer.
Actions After Reaching the Attempt Limit:
In the case of multiple unsuccessful attempts, the system will prompt you to contact TransUnion for manual verification.
TransUnion is the only entity authorized to manage discrepancies tied to identity verification or update the information in their system.
Troubleshooting When Answers Are Correct:
If you are confident that all your answers are correct but you still cannot proceed, continue answering the questions until the system directs you to contact TransUnion.
Only TransUnion can resolve such cases by verifying your identity manually.
Role of TransUnion in the Verification Process for Background Screening
It's essential to note that RentPrep cannot alter the IDMA verification process or correct issues that arise. All aspects of the identity verification stage are governed solely by TransUnion. If you encounter difficulties or require assistance beyond the outlined steps, reaching out directly to TransUnion is necessary as no other entity can intervene or expedite this process. Follow the provided steps and reach out to TransUnion for direct support if issues persist. Understanding and adhering to this clear process will help ensure seamless completion of your background check.