Turnaround times vary based on the type of screening ordered and the applicant’s actions.
TransUnion Full Credit Report:
The turnaround time depends on how quickly the applicant completes their part of the process. The report will be available as soon as the applicant finishes their identity verification.
RentPrep Background Check:
This report is compiled by an FCRA-certified screener, and typically takes about 1 hour during normal business hours. If bundled with the TransUnion report, processing begins once the applicant completes their identity verification.
Business Hours (Eastern Standard Time):
Mon-Fri: 9:00 AM - 5:00 PM EST
Sun: 10:00 AM - 3:00 PM EST
Potential Delays in Processing:
Applicant Inaction:
If the applicant has not completed their identity verification with TransUnion, the screening report will not be generated until they do.Further Investigation Required (RentPrep Background Check):
The RentPrep Background Check is compiled by our team using multiple databases. In some cases, additional investigation may be necessary, such as a county or state search. This may result in delays as we wait for court records. If this occurs, you will receive an email notification.