The screening status can be found on your Screening Dashboard.
Screening Status Definitions
Here’s what each status means for your screening order:
Sent: The screening invitation has been sent to the applicant.
Started: The applicant has accepted the invitation and begun the identity verification process.
Ready to Review: All screening reports are complete and ready for you to view.
Rejected: The applicant has rejected the screening invitation.
Cancelled: The screening has been cancelled.
If you encounter issues with screening status:
Ensure the applicant has completed their application using the email link from hello@tenant.stessa.com
Check if there are co-applicants. The screening status will not show as ready to review until all reports for all applicants are completed.
For "In Progress" statuses, note that RentPrep Background Check processing occurs during business hours (Monday-Friday, 9 AM-5 PM EST and Sunday, 1 AM-3 PM EST)
Need Assistance?
If you have further questions about the status of your order, reach out to our support team via the messenger icon in the bottom right corner of your screen.